Superintendent Nadya Reinoso is a frontline team member with the MTA’s paratransit Access-a-Ride command center.
During the storm, she took a call from a concerned son whose father was having cell phone issues.
The father had a ride scheduled, but couldn’t be reached.
Reinoso and her team helped track him down got him safely where he needed to go.
While snowstorms can be nerve-racking, Paratransit riders are so fortunate to have a support team that will help resolve stressful situations calmly, quickly, and with care.
We thank Reinoso and her team for such hard work and dedication. They are truly Paratransit heroes!
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Originally published at https://abc7ny.com/society/mta-hero-nadya-reinoso-helps-paratransit-rider/10347212/ on .